Refund Policy
We want every Lisstify customer to feel confident about their purchase. This policy explains when refunds are available, how to request one, and what to expect after you do.
1. Overview
Lisstify operates a subscription-based SaaS model with add-on credit packs. Because we provide digital services that are accessible immediately upon payment, our general policy is no refunds.
However, we recognise that genuine issues arise and we handle them fairly on a case-by-case basis as described below.
2. Subscriptions
Paid subscription plans (Starter, Pro, Enterprise) are billed monthly or annually via Razorpay.
• Subscriptions renew automatically at the end of each billing period.
• You may cancel at any time from account Settings → Subscription. Cancellation takes effect at the end of the current billing period — you retain full access until then.
• No refund is issued for the unused portion of a billing period after cancellation.
• Annual plan subscribers who cancel within 7 days of their first payment and have not exceeded 10 autofill uses may request a full refund by writing to support@lisstify.com.
3. Credit packs
Credit packs are one-time purchases that add AI-fill credits to your account.
• Credits are consumed on use and are non-refundable once consumed.
• If you purchased a credit pack and have not used any credits, you may request a refund within 7 days of purchase by writing to support@lisstify.com.
4. Technical failure refunds
If a verified technical fault on Lisstify's side prevents you from using a paid feature — and we are unable to resolve it within 7 business days — you are entitled to a prorated refund for the affected period.
To qualify:
• Report the issue to support@lisstify.com within the billing period in which it occurs.
• Provide a brief description and any screenshots or console logs that help us verify the fault.
• The fault must be on our infrastructure, not caused by a third-party platform update (e.g. Meesho/Flipkart changing their form structure).
5. Duplicate or erroneous charges
If you were charged more than once for the same plan or credit pack, contact us immediately at support@lisstify.com with your payment receipt(s). We will verify and issue a full refund for the duplicate charge within 5 business days.
6. How to request a refund
Email support@lisstify.com with the subject line "Refund Request — <your registered email>". Include:
• Your registered email address
• Razorpay payment ID (found in your payment confirmation email)
• Reason for the refund request
We respond within 2 business days. Approved refunds are processed within 5–10 business days and credited to the original payment method.
7. Non-refundable situations
Refunds will not be issued for:
• Change of mind after a purchase
• Failure to cancel before an auto-renewal
• Claims that the service "didn't work" caused by third-party platform changes (Meesho/Flipkart UI updates) rather than a Lisstify fault
• Accounts suspended or terminated for violating our Terms of Service
• Credits already consumed
8. Chargebacks
Initiating a chargeback without first contacting us may result in permanent account suspension. We encourage you to reach out — we resolve legitimate complaints quickly and fairly.
9. Changes to this policy
We may update this refund policy from time to time. Material changes will be communicated via email or an in-app notice at least 7 days before taking effect. Continued use of Lisstify after the effective date constitutes acceptance of the updated policy.
10. Contact
For refund requests or questions about this policy, email us at support@lisstify.com or visit our Contact page.
Need a refund?
Email support@lisstify.com or visit our contact page. Include your Razorpay payment ID for faster processing.